Cancel contract

You can cancel within 14 days without giving a reason: from the day the parcel arrives for a plush or a bundle, from the day of your order for a digital gift. Fill in this form and the acknowledgement reaches you by email straight away, with your statement and its date and time. How the return and the refund work: refund policy.

Step 1 of 2

Full name

Order number

It is in your order confirmation email and starts with #.

Order date

Only if you do not have the order number.

Email

We send the acknowledgement here. The one on your order, if you can.

Which items

Leave this empty to cancel the whole order.

Continue

You can also cancel by writing to hello@mapmypet.com with your name and your order number or date: it counts just the same.