Shipping policy

Last updated: 6 November 2026

What comes by email and what comes by post

The journey link, the certificate and the gift card to print come by email, usually within a minute of payment, wherever you live. They never travel in a parcel.

A plush toy or other goods come by post. If a gift includes more than one item, they may travel in separate parcels, each with its own tracking.

Where parcels come from

Parcels ship from our suppliers' warehouses, most of them in China. They do not ship from Italy. A parcel comes straight from the supplier, so its label may show the supplier's name instead of ours.

Where we deliver

We deliver parcels to Italy, Germany, Spain, the Netherlands, Belgium, Austria, Ireland, Sweden, Portugal, Poland, the United Kingdom, Switzerland, Canada, Australia and New Zealand. If your country is not on this list, we cannot deliver a parcel there yet, but you can still buy a digital gift.

How long it takes

Delivery in 3–5 days with tracking.

What it costs

Tracked delivery costs €3.90 per order and is free on orders of €40 or more. You see the cost at checkout, before you pay.

Tracking

When your parcel ships, we email you the tracking link.

Import charges

We do not collect import VAT or duties at checkout today. Depending on your country, customs or the carrier may ask for them on delivery, along with a handling fee.

Late, lost or damaged

Until the goods are in your hands, the risk is ours. If your parcel is late, lost or damaged, write to hello@mapmypet.com with your order number and, if it is damaged, a photo. We check with the carrier and, if the parcel is lost or damaged, we send a replacement or refund you, as you prefer.

Your address

Please check your name, address and phone number before you pay: the carrier needs them. If you spot a mistake, write to us straight away and we will tell you whether it can still be corrected.